Please note the following information before booking your appointment:

• Video consultations are available exclusively to patients who are already receiving treatment at our practice. New patients are asked to attend the practice in person first.
• Please have your electronic health insurance card ready at the beginning of the video consultation. If we already have your current insurance details from the current quarter, presenting the card again is generally not necessary.
• To take part in a video consultation, you need an internet-enabled device with a functioning camera and microphone.
• Not every medical concern is suitable for a video consultation. If a physical examination or further diagnostic testing is required, we will ask you to attend the practice in person.
• In urgent medical situations outside our regular consultation hours, please contact the medical on-call service (Ärztlicher Bereitschaftsdienst) on 116 117. In a life-threatening emergency, please call the emergency medical services on 112.
• After booking your appointment, you will first receive a confirmation email. Shortly before your appointment, you will receive a further email containing your access link.
• If you are unable to attend an appointment, please cancel it in good time (no later than 3 hours before the scheduled appointment).
• We kindly ask for your understanding that, in the event of repeated unexcused failure to attend appointments, we reserve the right to discontinue further treatment at our practice.

Your team at Hausarztpraxis am Ostbahnhof